Privacy Policy

Effective Date: 9/18/2025
Business Name: True Form USA

At True Form USA, your privacy matters. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide when visiting our website or using our calibration and testing services. By accessing our site or submitting instruments for service, you agree to the practices described in this Policy.

1. Information We Collect

When you interact with True Form USA, we may collect the following types of information:

  • Personal Information: Name, email, phone number, mailing/billing address, company information, and payment details when you request services or create an account.
  • Service Information: Details about the instruments you submit for calibration or testing, including serial numbers, models, and service history.
  • Website Information: Standard usage data such as IP address, browser type, operating system, pages visited, and session data collected through cookies, analytics tools, and similar technologies.

2. How We Use Your Information

We use collected information for purposes including:

  • Providing calibration and testing services.
  • Issuing calibration certificates, invoices, and service documentation.
  • Communicating about service updates, turnaround times, and support requests.
  • Processing payments and coordinating shipping or logistics.
  • Improving our website, customer experience, and service offerings.
  • Meeting legal, regulatory, and safety requirements.
  • Preventing fraud, protecting our rights, and maintaining system security.

3. Legal Basis for Processing

We process personal information based on:

  • Consent you provide when submitting forms or contacting us.
  • Contractual necessity to deliver calibration and testing services.
  • Compliance with legal obligations (such as record retention, accounting, and audit requirements).
  • Legitimate business interests in improving services, preventing fraud, and ensuring security.

4. How We Share Information

True Form USA does not sell or rent your personal information. We may share information only when necessary to:

  • Complete service orders, such as with payment processors, shipping carriers, and secure cloud hosting providers.
  • Meet legal or regulatory requirements, including audits or lawful requests by authorities.
  • Protect our rights, safety, or property, and those of our customers or partners.
  • Business transfers: In the event of a merger, acquisition, restructuring, or sale of assets, customer information may transfer as part of the business continuity process.

5. Data Retention

We retain calibration records, certificates, invoices, and related service information for a minimum of seven (7) years to comply with legal, audit, and regulatory requirements. Personal data used for account management or communications is retained as long as the account remains active or until deletion is requested.

6. Data Security

We implement reasonable administrative, technical, and physical measures to protect your information against unauthorized access, disclosure, alteration, or misuse. While we follow best practices to safeguard data, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies & Tracking

Our website may use cookies, pixels, and analytics tools to:

  • Analyze site traffic and usage patterns.
  • Improve site functionality and performance.
  • Personalize user experiences.

You can adjust your browser settings to refuse or disable cookies, though some features may not function properly as a result.

8. Children’s Privacy

Our services are intended for business and professional use only. We do not knowingly collect personal information from individuals under the age of 13 (or 16 where applicable). If we become aware that personal information from a minor has been collected without verified parental consent, we will delete it promptly.

9. International Data Transfers

If you are accessing our site outside the United States, please be aware that your information may be transferred to and stored on servers located in the United States or other jurisdictions. By using our services, you consent to such transfers, which will always be handled in accordance with this Privacy Policy.

10. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete personal information we hold about you.
  • Request a copy of your personal data in a portable format.
  • Restrict or object to the processing of your personal data.
  • Opt out of receiving marketing communications at any time.
  • Withdraw consent where consent is the basis of processing.

To exercise these rights, please contact us at [Insert Support Email]. We will respond within applicable legal timeframes.

11. Consent & Withdrawal

By using our website or services, you consent to the terms of this Privacy Policy. You may withdraw consent for certain processing activities (such as marketing) at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices. Updated versions will be posted on this page with a new effective date.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

True Form USA
30 N Gould St, Ste N
Sheridan, Wyoming, USA
✉️ Email: info@trueform-usa.com