Refund & Service Policy - True Form USA

Effective Date: 9/18/2025
Business Name: True Form USA

At True Form USA, we are committed to providing professional, NIST-traceable calibration services. This Refund & Service Policy outlines how fees, refunds, and service disputes are handled.

1. Service Fees

Calibration fees cover service labor, including testing, verification, and documentation.
Fees apply whether the instrument passes, fails, or is determined non-adjustable.
Certificates reflect “As Found” and “As Left” conditions where applicable.

2. Refund Policy

Refunds are not issued for failed results or non-adjustable instruments.
Refunds are only provided in cases of billing error or duplicate payment.
All refund requests must be submitted in writing within 7 business days of invoice date.

3. Re-Checks & Disputes

Customers may request a re-check if they believe calibration results are inaccurate.
Re-checks are billed separately unless a documented error by True Form USA is confirmed.
Disputes must be raised within 14 business days of receiving results.

4. Cancellation Policy

Orders canceled before instruments are shipped may be eligible for a full refund.
Orders canceled after instruments are received will be billed a minimum handling and evaluation fee.

5. Shipping & Risk of Loss

Customers are responsible for:
- All inbound/outbound shipping costs.
- Insuring instruments for full replacement value.
True Form USA is not responsible for items lost or damaged in transit.

6. Turnaround Times

We strive to provide accurate turnaround estimates, but timelines are not guaranteed.
Delays may occur due to service demand, instrument condition, or complexity.

7. Policy Updates

True Form USA may update this Refund & Service Policy at any time. Updates will be posted with a revised effective date.

8. Contact Information

True Form USA
30 N Gould St, Ste N
Sheridan, WY, USA
✉️ Info@trueform-usa.com