Privacy Policy

Effective Date: September 23, 2025
Business Name: True Form USA

At True Form USA, we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, submit instruments for calibration, or use our services. By using our site or services, you agree to the practices described below.

1. Information We Collect

We may collect the following categories of information:

Personal Information: Name, email, phone number (voice or text), mailing/billing address, company information, and payment details.
Service Information: Instrument details such as serial numbers, models, service specifications, calibration history, and related documentation.
Website & Portal Information: IP address, browser type, device information, usage data, and activity collected via cookies, analytics tools, and similar technologies.

2. How We Use Your Information

We use collected information for purposes including:

Performing calibration, verification, and testing services.
Issuing calibration certificates, invoices, and service documentation.
Communicating about orders, turnaround times, and support inquiries.
Facilitating secure payments and coordinating logistics.
Operating the upcoming Customer Portal, where you may track instrument status and securely access certificates.
Improving our website, services, and customer experience.
Complying with legal, regulatory, and safety requirements.
Detecting and preventing fraud, misuse, or unauthorized access.

3. Legal Basis for Processing

We process personal information on the basis of:

Consent you provide when contacting us or submitting forms.
Contractual necessity to deliver calibration and service results.
Compliance with legal obligations, including record retention and audit requirements.
Legitimate interests in improving operations, ensuring security, and preventing fraud.

4. How We Share Information

True Form USA does not sell or rent your information. We may share limited data only as needed to:

Process transactions with payment providers and banks.
Coordinate logistics with shipping carriers.
Host data securely through cloud and IT service providers.
Respond to lawful requests from auditors, regulators, or authorities.
Protect rights, safety, or property of our company and customers.
Transfer data in the event of a business merger, acquisition, or restructuring.

5. Data Retention

Calibration records, certificates, invoices, and related service data are retained for at least seven (7) years to comply with legal and audit requirements.
Personal data used for accounts or the Customer Portal is retained while active, and securely deleted upon request or account closure, subject to legal retention rules.

6. Data Security

We maintain administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, or misuse. While no system is 100% secure, we follow industry best practices to reduce risks.

7. Cookies & Tracking

Our website and portal may use cookies, pixels, and analytics tools to:

Analyze traffic and usage patterns.
Improve functionality and performance.
Personalize the user experience.

You can manage cookie preferences in your browser. Some features may not function properly if cookies are disabled.

8. Children’s Privacy

True Form USA provides business-to-business professional services. We do not knowingly collect information from individuals under age 13 (or under 16 where applicable). If we discover such data has been submitted, we will delete it promptly.

9. International Data Transfers

If you access our services from outside the U.S., your information may be transferred to and stored in the United States. Such transfers are handled in accordance with this Privacy Policy and applicable law.

10. Your Rights

You may have the right to:

Access, correct, or request deletion of your personal information.
Request a portable copy of your data.
Restrict or object to certain types of processing.
Opt out of non-essential communications.
Withdraw consent where processing is based on consent.

Requests may be sent using the contact information below. We will respond within legally required timeframes.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in law, technology, or our operations. Updated versions will be posted on this page with a revised effective date.

12. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

True Form USA
30 N Gould St, Ste N
Sheridan, Wyoming, USA

📞 Phone/Text: 661-304-2229
✉️ Email: info@trueform-usa.com